Start Your Taxpayer Journey
Whether you are an individual taxpayer, self-employed person, business owner, company or organisation, this Knowledge Base is designed to help you understand taxation and use CrossRiverPay 360 Gov with confidence.
You don't need to know everything at once.
We'll take you step by step — starting with the basics and gradually moving into taxpayer registration, tax identification, filing, payments and other responsibilities.
What You'll Learn
By following the Taxpayer Journey, you'll learn:
What tax is and why it is important
Who is a taxpayer
The different types of taxes that may apply to taxpayers
What a Taxpayer Identification Number (TIN) is
How taxpayer registration works
How tax filing and tax returns work
How to make tax payments and obtain payment evidence
Your rights and responsibilities as a taxpayer
How to use CrossRiverPay 360 Gov digital tax services
Where to get help when you need assistance
Your Taxpayer Journey
Not sure where to begin? Start here.
Step 1 — Understand Tax
Learn what tax means, why the government collects it and why taxation matters.
Step 2 — Know Your Responsibilities
Discover who is considered a taxpayer and the responsibilities that may apply to you.
Step 3 — Understand Your Tax Identification
Learn about your Taxpayer Identification Number (TIN) and why it matters.
Step 4 — Register as a Taxpayer
Learn how taxpayer registration works and what information you may need.
Step 5 — Understand Tax Filing
Learn what tax returns are, when they may be required and how filing works.
Step 6 — Make Your Tax Payment
Learn how to pay your tax obligations through the available digital channels.
Step 7 — Use CrossRiverPay 360 Gov
Learn how to use the platform to manage your tax services and access assistance.
Learn at Your Own Pace
You don't have to read everything in one sitting.
Start with the first guide and continue through the journey at your own pace. Each guide will build on what you learned in the previous one.
Along the way, you'll find:
Did You Know?
Simple facts that help you understand taxation better.
Quick Check
Short questions to help you test what you've just learned.
Key Takeaways
The most important things to remember from each guide.
Your Progress
QUICK CHECK
Taxpayers' milestones
Next Guide
A clear path to the next step in your taxpayer journey.
Your Goal
By the time you complete the journey, you should have a clearer understanding of:
Your taxes. Your responsibilities. Your digital tax services.
And when you need help again, you can always return to this Knowledge Base to find the information you need.
Your tax journey with us is broken into Categories:
Category 2: Getting Started with Crossriverpay 360 Gov
Category 4: Tax Filing and Returns
Ready to Begin?
You are now at the starting point of your taxpayer journey.
Let's begin with the basics.
Welcome to CrossRiverPay 360 Gov — your digital gateway to simpler, more accessible tax services.
Next: What is tax?
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