You have taken an important step by registering on CrossRiverPay 360 Gov.
Now, let's protect what you've created.
Because when it comes to your taxpayer information, security is everyone's business.
Your Taxpayer Profile = Your Tax Identity
Your taxpayer profile contains important information that helps identify you and manage your tax affairs.
Depending on your taxpayer type, this may include information such as:
Your name and personal details
Identification information
Phone number and email address
Address and location details
Employment or business information
Business or organisation details
Your tax registration information
Tax filing and payment records
That's valuable information.
So don't treat your taxpayer profile like an ordinary online account.
Treat it like what it is:
Your digital tax identity.
Protect your login details
Your password is the key to your account.
That means:
Don't share your password with anyone. Not a friend.
Not a colleague.
Not someone claiming to be helping you.
And definitely not someone who contacts you unexpectedly asking for your login details.
Keep your password private. If someone needs to assist you with your tax affairs, use the appropriate official support or assistance channels rather than handing over your personal login credentials.
Be careful with OTPs
You may receive a One-Time Password (OTP) when performing certain activities or verifying your account.
An OTP is designed to help protect you.
Never give your OTP to another person. If someone calls, messages or emails you and says:
“Send me the OTP you just received so I can help you.”
STOP!
Do not share it.
A genuine verification code should be entered only where you initiated the legitimate process that requested it.
Use a strong, private password
Your password should not be something that another person can easily guess.
Avoid using obvious information such as:
Your name
Your phone number
Your date of birth
“123456”
“Password”
Easily guessed combinations
Instead, create a password that is:
Hard to guess
Unique to your account
Kept private
Not reused unnecessarily across different websites
Pro tip:If you have many online accounts, consider using a reputable password manager to help you create and securely store strong passwords.
Keep your email & phone number secure
Your registered email address and phone number may be important channels for account communication, verification and recovery.
So protect them too.
If your phone number or email address changes, make sure your taxpayer information is properly updated through the appropriate process.
And never ignore unusual activity.
For example, if you receive an unexpected:
Password-reset message
OTP
Login notification
Account alert
…and you did not initiate the action, take it seriously.
Watch out for scammers
Cybercriminals may pretend to be government officials, tax officers, banks, support agents or other trusted persons.
They may contact you through:
Phone calls
WhatsApp
Text messages
Emails
Social media
They may tell you:
“Your account will be blocked!”
“Your TIN has a problem!”
“Send your OTP immediately!”
“Pay this fee into this account!”
“Give me your password so I can fix your profile!”
Don't panic. Don't rush. Verify. If a request seems suspicious, stop and confirm it through the official Cross River State tax support channels before taking action.
Your tax payment deserves protection too
Protecting your taxpayer profile also means being careful when making tax payments.
Before making a payment:
CHECKWho are you paying?
What are you paying for?
Is the payment channel official?
Does the amount match what you are expected to pay?
Never transfer money simply because someone sends you a message claiming that a payment is required.
Remember:
A tax payment should never be based on fear, pressure or secrecy.
Never share these
For your own protection, never casually share:
Your password
OTP or verification code
ATM PIN
Card PIN
CVV
Online banking credentials
Sensitive authentication codes
Your tax registration does not require you to surrender your private banking security credentials.
Keep your information accurate
Security isn't only about preventing someone from accessing your account.
It's also about making sure your taxpayer information remains accurate.
Have you:
Changed your phone number?
Changed your email address?
Moved to a new address?
Changed your business information?
Changed your employment details?
Discovered an error in your taxpayer profile?
Don't leave outdated information sitting there.
Update your taxpayer profile through the appropriate official process. Accurate information helps keep your tax record reliable and makes future tax transactions easier.
Something doesn't look right?
Don't ignore it.
If you notice suspicious activity, an unexpected account action, incorrect information or anything that makes you uncomfortable:
Stop. Verify. Contact the appropriate official support channel. The earlier a problem is reported, the sooner it can be investigated and addressed.
Your 5 golden security rules
Let's make this easy to remember.
1. KEEP IT PRIVATENever share your password or OTP.
2. STAY ALERTBe suspicious of unexpected requests for sensitive information.
3. VERIFYConfirm unusual requests through official channels.
4. KEEP YOUR DETAILS CURRENTUpdate your taxpayer information when important details change.
5. TAKE ACTIONIf something looks suspicious, don't ignore it.
Quick check
Someone calls you claiming to be a tax support officer and asks for the OTP that was just sent to your phone. What should you do?
A. Give them the OTP immediately.
B. Send your password too, so they can help faster.
C. Do not share the OTP. Verify the request through an official support channel.
D. Send them your ATM PIN instead.
Correct answer: C!Your OTP is for your security.
Keep it private.
You're in control
Your taxpayer profile belongs to you.
Protect it.
Keep your credentials private.
Keep your information accurate.
Stay alert.
And whenever you're unsure, verify before you act.
Because being a taxpayer isn't just about paying tax.
It's also about being a smart, informed and security-conscious digital taxpayer.
Stay alert. Stay secure. Stay in control.CrossRiverPay 360 Gov — making your tax journey simpler, safer and more convenient.
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